CIVILITY

Negative emotions can defeat conflict resolution.

Most disputes inspire some degree of fear and defensiveness in the parties involved. Fear of the unknown; fear of loss; or the fear of litigation, is often expressed as anger or hostility.

Mediation is a lot less scary than litigation, and is likely to be less threatening to the disputants. For example, mediation is most valuable when a dispute involves another person with whom you need to remain on good terms - a spouse, an employer, or even your rebellious adolescent.

Ultimately, you will feel best about achieving a resolution if it is the product of your mutual agreement. And that positive outcome is more likely to insure that the parties will actually abide by their agreement. You may be pleasantly surprised to find that your relationship has been enhanced as a result of the skills you have refined during the mediation process.


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